It is well known that Italy has a productive fabric focused on Small and Medium Enterprises (SMEs), i.e. companies with a turnover of less than 50 million euros, more than in the rest of Europe. This probably derives from the history of economic development in our country. Traditionally Italy is founded on semi-craft companies, sometimes autonomous, sometimes part of a supply chain that has as a customer some large industry, such as the induced FIAT. SMEs employ on average 82% of Italian workers, but in the southern regions they reach 95%. If we then consider that 93% of the Italian companies have less than 15 employees, we can understand that such small entities have hardly set up the digitalization of their internal processes. They do not have, for example, a managerial employees. The secretary receives the phone calls of the absent, marks somewhere if an employee is on sick leave, or has taken a leave. And if there is a need for shift planning, it seems easy to agree. Or not?
The digitization of enterprises in Italy
The study “EY Digital Manufacturing Maturity Index 2019” showed that in Italy only 14% of companies have reached a high level of digitization and interconnection. The situation is serious precisely in SMEs, because, if 70% of large companies have already started the transformation, SMEs are still far from planning a digital development, and they are not even able to take advantage of the tax benefits provided.
On the other hand, the complexity and interdependence that increasingly characterize the economic system in all countries are forcing even small production realities to start the process of digitization, starting from the management employees.
The difficulties for small companies
However, this transition is made more difficult by the fact that small or very small companies often have an almost family management, not very structured, and they find it hard to adapt to rigid management, far from their habits, especially if they employ personnel ahead of their time. Sometimes they have some tool software installed on the PC, like managerial for the warehouse or programs for the accounting. They are light years away from the idea of general platforms in the cloud that provide a management system for time and attendance, vacations and permits, and also offer other useful software, such as those related to personal shift management.
Instead, they would need modern platforms, with modules that communicate with each other, unlike the old programs installed on the secretary’s or owner’s PC: flexible, truly “customized” platforms.
Meanings of “customization”
“Customized” in what sense, though? Everyone uses this kind of magic word, but they attribute different meanings to it. It is clear that an employee manager allows you to choose in the program settings which data to see, which to insert. There is no need for external support for this degree of customization, just follow the suggestions of the program itself. The system, however, has a limited level of adaptability to the customer’s needs, although sufficient for many users. But not for everyone.
Maybe you need a different report, with the data presented in a certain way. Maybe there is a new type of projects where you need to take into account the hourly cost, development time, other specific aspects. Hardly a standard system can manage pages where you need extra fields, a different layout, integration with other data in the system.
Tailor-made employee management software
We are therefore talking about customized customizations. If you hire a software agency to set up a platform like this, the costs increase. In addition, you need to be able to describe your needs precisely. The company in charge of the work must carry out the feasibility analysis, evaluate time and costs, and so on.
But how many can afford to pay for a software created specifically for them?
It is better to look for a platform that has a greater degree of customization, developed by a company that puts its strength in meeting those who have special needs but want a management software and a modern, general, integrated HR software.
In short, everyone has the first degree of customization, few the second.
This is the degree chosen by HR-Assistant and Shift-Assistant software: listening to the customer and understanding any special needs, adapting a modern and integrated platform, available in the cloud, to a specific company, large or small, with an eye to both the costs for the customer and the overall improvement of business efficiency.